Data Valorization Analyst at Desjardins, a financial services cooperative. Analyzing and applying business insight to data - related work in a hybrid Montréal/Lévis position.
About the role
- Bilingual Disability Case Analyst/Case Manager guiding Canadian plan members through illness, injury, claims, and recovery. Assessing barriers and developing return-to-work strategies for Manulife, an international financial services provider.
Responsibilities
- Proactively handle a dedicated caseload in compliance with service level agreements and targeted turnaround times
- Respond to emails and telephone calls in a timely manner
- Assess claims based on contractual, medical, and vocational barriers
- Develop relationships with plan sponsors, plan members, treatment providers, and internal partners
- Drive cases toward successful return to work or job-resolution readiness
- Write letters communicating pertinent benefit-related information based on analytical reasoning
- Listen and communicate with plan members, including delivering difficult claims-related decisions
- Guide plan members through illness, injury, recovery, independence, and return-to-work strategies
- Assess medical, functional, vocational, and psychosocial factors
- Support claims across Absence Management Consultative Services, Short-Term Disability, and Long-Term Disability
Requirements
- Fully bilingual in French and English
- Ability to communicate in English and French to support clients from various jurisdictions outside Quebec
- A college or university degree in a healthcare program or equivalent work experience is considered an asset
- Ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- Background in a health-related field is advantageous
- Comfortable and skilled in handling incoming and outgoing calls
- Excellent organizational and prioritization skills
- Resiliency, emotional intelligence, compassion, analytical reasoning, and problem-solving skills
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
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Degree requirement
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