Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Bilingual Functional Rehabilitation Specialist at Manulife assisting clients in rehabilitation. Develops goal-oriented strategies and manages relationships with plan stakeholders.
Responsibilities
- Develop, monitor, and implement rehabilitation strategies for plan members
- Develop positive relationships with plan sponsors, treatment providers, and internal partners
- Vendor and budget management for effective treatments
- Action daily administrative tasks including responding to emails and calls
- Demonstrate resiliency and compassion when communicating with plan members
Requirements
- Fully bilingual (French/English)
- A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program
- Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology
- Excellent written and oral communication skills
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills
- A valid driver’s license for travel to various locations
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability insurance
- life and AD&D insurance
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off (holidays, vacation, personal, sick days)
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