Bilingual Claims Supervisor managing a team of analysts handling Accident & Health claims. Overseeing claims strategy, service delivery, and compliance as part of AIG's claims operations.
About the role
- National Mortgage Specialist facilitating the sale of mortgage products while Mortgage Specialists are out-of-office at Manulife Bank. Ensuring seamless client experience and managing deal flows during absences.
Responsibilities
- facilitate sale of mortgage solutions while Mortgage Specialists are out-of-office
- provide out-of-office coverage ensuring files flow through sales process seamlessly
- responsible for decisions on deal qualification and submissions
- manage desk of MS including emails and voicemails
- package documents for mortgage applications
- maintain client engagement throughout mortgage process
- identify cross-sell opportunities for ancillary products
- act as liaison between MS and all parties involved
- ensure all parties are informed on file progress
- mentor and train new Mortgage Specialists
- assist MS/RVP/Manager with other mortgage processing tasks
Requirements
- communicate in English and French
- persuasive and negotiation skills
- sales acumen and prospecting aptitude
- experience in banking and mortgage brokerage industry (minimum 5 years)
- understanding of Manulife Bank’s mortgage underwriting guidelines
- experience conducting virtual meetings and presentations
- familiarity with Microsoft Office, including intermediate Excel
- experience with Salesforce.com is preferred
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program in Canada (including holidays, vacation, personal, and sick days)
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