Bilingual Claims Supervisor managing a team of analysts handling Accident & Health claims. Overseeing claims strategy, service delivery, and compliance as part of AIG's claims operations.
About the role
- MomentMaker® handling customer interactions via phone, email, and chat remotely for TLS. Connecting with clients and providing support by listening and finding solutions.
Responsibilities
- Connect with customers via phone, email, or chat
- Schedule appointments and share helpful information
- Listen with empathy and find the best solutions
- Record accurate details and follow brand guidelines
- Partner with your team to create a positive experience for every interaction
Requirements
- Must be located in Canada
- Must be fluent in English and French
- Strong communication skills written and verbal
- Comfort using technology and learning new systems
- The ability to stay calm and organized in a fast-paced environment
- Experience in customer service is an asset — but a genuine desire to care for others is what really counts.
Benefits
- A team built on trust, respect, and genuine care
- A space where your ideas matter, and we encourage feedback
- Opportunities to grow your personal and professional skills
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Experience level
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Degree requirement
No Education Requirement
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