Caseworker managing patient and provider support for Innomar Strategies. Facilitating clinical trials and providing training to healthcare professionals as part of Cencora's services in Canada.
SC
Bilingual Wellness, Benefits and Disability Coordinator
Posted 4 months ago
About the role
- Bilingual Coordinator supporting disability management and benefits for associates at Sleep Country Canada. Engaging with third-party providers and ensuring compliance with policies.
Responsibilities
- Provide core support in the coordination of the company’s disability (STD, LTD) and other leaves in a timely manner
- Communicate regularly with third party providers (i.e., insurance, CNESST, WSIB) on cases and update Human Resources and management
- Maintain all claims records and update trackers and associate records. Generate required reports as needed.
- Respond to and resolve any associate inquiries or concerns relating to leaves and benefits in a timely manner; includes researching policies and procedures.
- Ensure that payroll data is accurately updated which includes entering any hours, adjustments, manual updates for claim extensions, maternity leave top-ups and any other details relating to an associates' compensation
- Coordinate and proactively manage assigned occupational injury claims (WCB/WSIB) and update payroll and case documents to associate profile
- Coordinate and manage all claims for Quebec associates (e.g., preventative leave, maternity/parental leave, SAAQ, IVAC), as well as claims for associates in other provinces.
- Calculate and process payments in HCM system.
- Coordinate with insurance providers and managers on gradual return to work plans where restrictions/accommodations are recommended
- Ensure compliance with policies, procedures and regulatory requirements
Requirements
- College/University degree in Human Resources, Disability Management or related field
- Must have at least 1-2 years’ experience in Disability Management and Benefits; experience in a retail environment would be an asset
- Exceptional communication skills while maintaining the highest level of confidentiality, guidance and assistance to all associates and managers as well as working with external stakeholders
- Aptitude for performing calculations where attention to detail and a high degree of accuracy are required
- Proven ability to prioritize, meet deadlines and work in a fast-paced environment
- Strong Excel and PowerPoint Skills; Oracle HCM experience would be an asset
- Must be Bilingual (English/French)
Benefits
- Full medical, dental benefits and a Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program that covers professional AND personal development
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
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