Mortgage Renewal Specialist managing client mortgage inquiries and providing solutions for CIBC. Collaborating with teams and resolving customer issues in the Mortgage Contact Centre remotely.
About the role
- Bilingual Coordinator supporting disability management and benefits for associates at Sleep Country Canada. Engaging with third-party providers and ensuring compliance with policies.
Responsibilities
- Provide core support in the coordination of the company’s disability (STD, LTD) and other leaves in a timely manner
- Communicate regularly with third party providers (i.e., insurance, CNESST, WSIB) on cases and update Human Resources and management
- Maintain all claims records and update trackers and associate records. Generate required reports as needed.
- Respond to and resolve any associate inquiries or concerns relating to leaves and benefits in a timely manner; includes researching policies and procedures.
- Ensure that payroll data is accurately updated which includes entering any hours, adjustments, manual updates for claim extensions, maternity leave top-ups and any other details relating to an associates' compensation
- Coordinate and proactively manage assigned occupational injury claims (WCB/WSIB) and update payroll and case documents to associate profile
- Coordinate and manage all claims for Quebec associates (e.g., preventative leave, maternity/parental leave, SAAQ, IVAC), as well as claims for associates in other provinces.
- Calculate and process payments in HCM system.
- Coordinate with insurance providers and managers on gradual return to work plans where restrictions/accommodations are recommended
- Ensure compliance with policies, procedures and regulatory requirements
Requirements
- College/University degree in Human Resources, Disability Management or related field
- Must have at least 1-2 years’ experience in Disability Management and Benefits; experience in a retail environment would be an asset
- Exceptional communication skills while maintaining the highest level of confidentiality, guidance and assistance to all associates and managers as well as working with external stakeholders
- Aptitude for performing calculations where attention to detail and a high degree of accuracy are required
- Proven ability to prioritize, meet deadlines and work in a fast-paced environment
- Strong Excel and PowerPoint Skills; Oracle HCM experience would be an asset
- Must be Bilingual (English/French)
Benefits
- Full medical, dental benefits and a Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program that covers professional AND personal development
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
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