Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
MT
Bilingual Specialist, Leave and Disability Management
Posted last week
About the role
- Bilingual specialist managing leave and disability programs for McCarthy Tétrault. Supporting colleagues across Canada in leave management and accommodations process.
Responsibilities
- Manage disability leaves and accommodation processes firm-wide
- Act as the primary point of contact for firm members and our vendors regarding any information related to our leave and accommodation benefits programs
- Administer and coordinate all short-term and long-term disability leave requests as well as accommodation requests
- Support firm members at all stages of disability leaves and accommodations
- Provide third-party providers and insurers with the documentation, information and support required to assess and manage disability and accommodation claims
- Ensure that all communications and documentation related to leaves and accommodations are stored securely
- Track dates, statuses and return-to-work timelines related to leaves and accommodations in HR systems
- Coordinate with Payroll to ensure accuracy of leave-related payments and adjustments to benefits
- Serve as a liaison between firm members, managers, internal stakeholders and third-party providers
- Administer and calculate top-up payments and supplemental benefits related to leaves
- Liaise with firm members, managers, Payroll, benefits providers and external stakeholders
Requirements
- Bachelor's degree in Business Administration, Human Resources, or other relevant equivalent education
- Minimum of five years' experience in a similar role related to leave and accommodation management
- Proficiency with Microsoft Office suite, including Excel
- Knowledge of Canadian laws, regulations and programs related to employee benefits
- Bilingualism in French and English, both spoken and written, is required
Benefits
- Exceptional benefits from Day One, including firm-paid group insurance coverage
- Wellness program
- Technology expense allowance
- Competitive compensation
- Overtime pay
- Generous time off, including a volunteer day and a paid day for your birthday
- Opportunities for growth and professional development at all levels
- Commitment to equity, diversity and inclusion
- Collaborative, team-oriented culture
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