Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Document Processing Specialist creating and formatting legal documents. Collaborating with legal teams across Canada while ensuring accuracy and rapid response to requests.
Responsibilities
- Create various legal and other types of documents by typing, transcription, scanning, or other methods
- Perform proofreading and document verification
- Compare different versions of documents
- Respond promptly to requests, meet deadlines, and work cooperatively with other departments
- Assist firm-wide with document preparation using the Microsoft suite (e.g., Word, Excel, PowerPoint, Visio)
- Document, log, and process all calls, emails, voicemails, and visits
- Review issues and procedures related to document production and support
Requirements
- Bilingual in French and English
- College diploma (office administration, legal specialization, or related field)
- 3 years of experience in a professional environment; document production experience is an asset
- Knowledge of legal terminology, documents, and procedures is an asset
- Strong attention to detail and excellent spelling, grammar, and proofreading skills in both French and English
- Strong interpersonal skills and tact on the phone; ability to communicate effectively and respectfully with clients of the Document Processing Specialists Group
- Ability to convey knowledge in a pleasant, effective, and efficient manner using various techniques
- Patient, flexible, and able to handle difficult situations effectively
- Strong organizational skills, great attention to detail, and solid proofreading abilities
- Ability to maintain excellent interpersonal relationships and work well under pressure and stress
- Strong analytical and problem-solving skills, with the ability to visualize and present creative solutions
- Ability to adapt to different work schedules (weekdays, weekends, and holidays as required)
- Typing speed of 80 to 100 words per minute
Benefits
- Exceptional benefits from day one, including group insurance coverage paid by the firm
- A wellness program
- A technology expense allowance
- Competitive compensation
- Overtime pay
- Generous time off, including a volunteer day and a day off for your birthday
- Opportunities for growth and professional development at all levels
- A culture focused on collaboration and team cohesion
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