Remote inbound customer service representative answering Canadian customer calls for MCI, a business process outsourcing and customer experience provider. Resolving inquiries, documenting interactions, and escalating complex issues.
About the role
- Remote customer service agent supporting customers for MCI’s business-process outsourcing and CX services. Handling inquiries, complaints, records, and performance metrics across phone, email, and chat.
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Provide accurate information about products, services, and policies
- Resolve customer complaints and escalate issues when necessary
- Maintain detailed records of customer interactions
- Meet performance metrics including response time and customer satisfaction
- Provide customer support remotely while working independently
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting
- Reliable internet connection and a quiet workspace
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
- Must complete a full application including screening questions and a brief pre-employment test
Benefits
- Paid Time Off (PTO)
- Paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and advancement opportunities
- Paid training
- Team-oriented work environment
- Casual dress code
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