Remote customer service agent supporting customers for MCI’s business - process outsourcing and CX services. Handling inquiries, complaints, records, and performance metrics across phone, email, and chat.
About the role
- Remote inbound customer service representative answering Canadian customer calls for MCI, a business process outsourcing and customer experience provider. Resolving inquiries, documenting interactions, and escalating complex issues.
Responsibilities
- Answer inbound customer calls professionally and courteously
- Assist with inquiries, complaints, and service-related issues
- Provide accurate information about products, services, and policies
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues when necessary
- Provide high-quality customer support from a home-based environment
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting
- Reliable internet connection and a quiet workspace
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
- Complete a full application, screening questions, and a brief pre-employment test
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and career advancement opportunities
- Paid training
- Team-oriented work environment
- Casual dress code
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