Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Bilingual Patient Services Associate supporting patient enrollment and administrative duties for the PSP. Requires excellent communication skills and proficiency in data management.
Responsibilities
- Provide cross-coverage administrative support to all areas within the PSP programs
- Ensuring complete and high-quality data entry into our database systems
- Providing effective and timely management of inbound faxes and email communication
- Execute other ad-hoc administrative duties
Requirements
- High School Diploma or Equivalent
- 1-2 years of experience in an administrative role
- Minimum 6 months to 1 year experience in customer service
- Bilingualism (English & French)
Benefits
- Competitive compensation package
- Professional development opportunities
- Flexible work arrangements
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