Bilingual Contracts & RFP Specialist responsible for end - to - end contract management at Vantive. Focused on tender management, compliance, and process efficiencies.
About the role
- Bilingual Reimbursement Specialist managing patient reimbursement cases for McKesson. Coordinating with stakeholders to ensure timely treatment access and support for patient assistance programs.
Responsibilities
- Enroll patients in patient support programs quickly and accurately
- Manage reimbursement cases from initial intake through to treatment access
- Proactively follow up on patient cases to ensure renewals and continuous coverage are processed within required timeframes
- Communicate with patients, public and private insurers, and prescribing physicians to obtain necessary reimbursement documentation
- Perform financial assessments to determine patient eligibility for assistance programs
- Explore coverage options and escalate issues to employers or payers as needed
- Collaborate with specialty and retail pharmacies to ensure timely access to medications
- Serve as the primary point of contact for patients and healthcare professionals regarding reimbursement and program-related questions
- Process and manage supporting documentation, including lab results, infusion reports, and co‑pay records
- Receive, document, and report adverse events in accordance with pharmaceutical manufacturers’ requirements and program guidelines
- Respond to incoming and outgoing patient and stakeholder inquiries by phone, email, and fax
- Maintain established service levels, including response times, case processing timelines, and reporting requirements
- Enter data accurately and keep patient records up to date in internal systems
Requirements
- High school diploma or equivalent
- Minimum of 3 years’ relevant experience in a healthcare, pharmaceutical, insurance, or patient support environment
- Bilingual in French and English (spoken and written) — mandatory
- Experience with patient support programs, specialty pharmacy, or pharmaceutical reimbursement
- Previous experience with public and private payers in Canada
- Excellent customer service and case management skills
- Ability to work in a contact center or high‑volume environment
- Proficiency in Microsoft Office (Word, Excel) and case management systems
- Excellent organizational skills and strong attention to detail
- Ability to manage multiple priorities while demonstrating empathy and professionalism
Benefits
- Competitive compensation package
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Manage a block of litigated disability claims at Sun Life with a focus on proactive customer service and financial outcomes. Collaborate closely with legal and claims operations teams.
Responsible for quality control reviews of ITM investigations at TD, ensuring accuracy and adherence to standards. Collaborating with investigators and QC colleagues for effective error identification and resolution.
Bilingual IT Trainer developing and delivering training programs and e - learning modules at McCarthy Tétrault in Montreal. Collaborating across teams to facilitate employee learning and technology upgrades.
Business Support Virtual Assistant providing administrative support for cleaning services. Managing client relations, scheduling, and assisting in sales and recruitment activities.
Appliance Delivery Assistant handling deliveries and installations for Gofor Delivers. Working as part of a team to provide excellent customer service across Montreal.
Appliance Delivery Driver operates 20 - 26 foot truck delivering and installing appliances in Quebec. Ensures safe loading/unloading and customer satisfaction in a two - person team.
Field Operations Associate II managing inventory and customer service. Supporting Grainger's strategic vision by providing the best service to customers on - site.
Bilingual IT Trainer at McCarthy Tétrault, a Canadian law firm. Responsible for developing training programs and utilizing AI tools for staff training.
Bilingual Senior Contracts Specialist at Stryker overseeing contract management and collaborating with various teams. Responsible for negotiation, compliance, and maintaining contract documentation.