Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Data Specialist overseeing interfaces and supporting clients in insurance plan administration. Collaborating with internal and external stakeholders for process improvements.
Responsibilities
- Manage existing interfaces and support clients using insurance plan administration system
- Oversee work phases to ensure deadlines are met
- Provide technical support and excel in customer service
- Perform solution analyses for projects impacting customer experience
- Manage renewals for clients using Flexit
- Develop test plans and carry out test cases for system changes
Requirements
- College diploma, university degree, or relevant experience in requirements analysis
- 3 years of relevant experience
- Strong understanding of group insurance and IT systems
- Excellent knowledge of Excel and Office Suite
- Knowledge of VBA/SQL interfaces is an asset
- Must be fluently bilingual in both English and French
Benefits
- Health insurance
- Flexible work options
- Opportunities for personal and professional growth
- Supportive leadership
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