Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- AI & Automation Delivery Lead delivering AI and automation initiatives for health solutions company Medavie. Leading cross-functional teams to improve health outcomes for Canadians.
Responsibilities
- Own end-to-end delivery plans (scope, schedule, budget, risks, dependencies) for AI/automation initiatives
- Align stakeholders on goals, success measures, and capability requirements
- Lead cross-functional teams (product, engineering, data, security, privacy, and business) to deliver agreed milestones
- Drive change management and adoption planning so solutions deliver measurable business value
- Provide clear reporting to leadership, proactively escalating issues and recommending options
- Continuously improve delivery practices, templates, and ways of working within the COE
Requirements
- 8+ years in digital product delivery and/or progressive project management
- Experience leading multiple parallel initiatives that include AI and/or automation
- Strong change management and adoption focus
- Ability to coordinate internal and external resources across multiple functional areas
- Exceptional communication skills and high emotional intelligence
- Comfortable reporting outcomes, benefits, and risks at multiple leadership levels
- University degree (or equivalent)
- Project Management certification (e.g., PMP) is an asset
- Working knowledge of delivery tools (e.g., Clarity, Jira, Microsoft 365)
- Familiarity with agentic/automation platforms such as Microsoft Power Platform
Benefits
- Comprehensive health and dental plan (100% employer paid)
- Employee and employer matching pension program
- Bonus programs
- Strong emphasis on work-life balance
- Wellness benefits
- Health resources
- Fitness discounts
- Opportunities to support charitable causes and give back to the community
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