About the role

Developing bot solutions using Google Cloud technologies for global clients at Miratech. Collaborating with teams to design and deploy chatbots and voice bots on various platforms.

Responsibilities

Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms.
Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities.
Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.
Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.

4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
Solid understanding of Google as a Software-as-a-Service platform.
Proven troubleshooting and analytical skills in complex, distributed environments.
Familiarity with SQL and experience working with relational databases.
Experience integrating web services into applications.
Proficient in Agile and Scrum development methodologies.
Bachelor’s degree in a technology-related field or equivalent experience.
Nice to have: Experience with programming languages such as JavaScript, Python, or Node.js.
Familiarity with automated testing practices.

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.