Junior transportation engineer supporting Arcadis’ sustainable highway, roadway, and utility infrastructure projects. Developing CAD designs, technical reports, and field data with senior - engineer mentorship.
About the role
- Organisational Design Consultant designing organisational models, RACI matrices, and transition plans for Miratech’s enterprise IT consulting clients. Shaping knowledge-management structures supporting Genesys AI transformation.
Responsibilities
- Document the current-state organisation across tax, individual enquiries, and business enquiries
- Map organisational units, roles, reporting lines, and capacity involved in knowledge creation and maintenance
- Identify formal and informal content work and the time it consumes
- Assess gaps between the current-state organisation and the target knowledge management operating model
- Identify capability gaps, capacity shortfalls, unclear ownership, single points of failure, and informal content responsibilities
- Build an Organisational RACI Matrix covering authoring, subject matter review, legal or policy review, official-languages review, accessibility review, publication, periodic review, and retirement
- Define the target knowledge management operating model, including central, federated, or hybrid structures
- Produce role profiles and resourcing requirements for knowledge manager, taxonomy steward, content owner, content author, and AI-era roles
- Define responsibilities for tuning and retraining virtual agents, reviewing AI-surfaced answers, and managing feedback from AI failures to content correction
- Design the transition and change approach, including sequencing, change management, training, communications, and staffing risks
- Align the organisational model and RACI Matrix with the Governance Playbook and Senior Business Consultant
Requirements
- 8+ years in organisational design, operating model design, workforce planning, or organisational effectiveness consulting
- Demonstrated experience producing an organisational design deliverable set that a client implemented, including RACI matrices, target operating models, role profiles, and transition plans
- Experience designing operating models for a function spanning multiple business units with shared or contested ownership
- Strong stakeholder engagement capability at director and executive level
- Ability to work effectively in a part-time, concentrated engagement alongside a wider consulting team
- Eligible to obtain and hold a Government of Canada security clearance
- Prior experience designing the operating model for a knowledge management, content, or digital service function specifically
- Contact centre or shared services operating model experience, particularly where AI or automation changed agent work and support roles
- Formal change management credential such as Prosci or CCMP, or an organisational development qualification
- Bilingual English/French
Benefits
- Comprehensive compensation and benefits package
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Inclusive and supportive work environment
- Regular team-building company social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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