About the role

Organisational Design Consultant designing operating models, RACI matrices, and AI-era roles for Miratech’s enterprise digital-transformation clients. Part-time project engagement within a full-time consulting role.

Responsibilities

Document the current-state organisation across tax, individual enquiries, and business enquiries
Map organisational units, roles, reporting lines, and capacity involved in knowledge creation and maintenance
Identify who performs content work and how much time it consumes
Assess gaps between the current-state organisation and the target knowledge management operating model
Identify capability gaps, capacity shortfalls, unclear or contested ownership, single points of failure, and informal content work
Build a named-role Organisational RACI Matrix covering the full content lifecycle
Define the target knowledge management operating model and evaluate central, federated, and hybrid options
Produce role profiles and resourcing requirements for knowledge management and AI-era roles
Draft position descriptions, competencies, effort estimates, and classification guidance
Design the transition and change approach, including staffing, training, communication, and risk requirements
Align the governance workstream with the organisational model by working directly with the Senior Business Consultant

8+ years in organisational design, operating model design, workforce planning, or organisational effectiveness consulting
Demonstrated experience producing an organisational design deliverable set that a client implemented — RACI matrices, target operating models, role profiles, and transition plans
Experience designing operating models for a function that spans multiple business units, where ownership is shared or contested
Strong stakeholder engagement capability at director and executive level
Ability to work effectively in a part-time, concentrated engagement alongside a wider consulting team
Eligible to obtain and hold a Government of Canada security clearance
Prior experience designing the operating model for a knowledge management, content, or digital service function specifically (nice to have)
Contact centre or shared services operating model experience, particularly where AI or automation changed the shape of agent work and the roles required to support it (nice to have)
Formal change management credential (Prosci, CCMP) or an organisational development qualification (nice to have)
Bilingual English/French (nice to have)

Comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program
Professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities
Collaboration on impactful projects for top global clients
Inclusive and supportive work environment with open communication
Regular team-building company social events
Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
Equal opportunity employment