Technical Solution Analyst at PointClickCare providing support for health tech product issues. Involves troubleshooting and delivering exceptional customer outcomes in a fast - paced environment.
About the role
- AI Solution Architect driving adoption and deployment of Mistral’s AI solutions in Canada. Collaborating with customers to turn AI strategy into impactful solutions in production.
Responsibilities
- Lead executive-level workshops to identify business challenges and opportunities where Mistral’s AI can drive step-change improvements.
- Co-create AI adoption roadmaps with customers, articulating the “art of the possible” and a clear path to value.
- Collaborate with Account Executives to develop business cases, quantify ROI, and align solutions with customer objectives.
- Architect end-to-end AI solutions, integrating Mistral’s models and platform into customer workflows and technical infrastructure.
- Partner with the Applied AI team to design, prototype, and deploy AI solutions in production, ensuring scalability and impact.
- Own the execution of pilot projects and proofs-of-value, demonstrating the potential of our technology and paving the way for full-scale deployment.
- Serve as a trusted advisor to customers, guiding their AI strategy and ensuring they maximize the value of their investment in Mistral.
- Monitor key performance indicators (KPIs) tied to business outcomes, and communicate progress to executive sponsors.
- Proactively identify expansion opportunities within accounts, building on initial successes to drive long-term partnerships.
- Act as the bridge between customers and Mistral’s internal teams, synthesizing feedback to influence product and research roadmaps.
- Develop reusable assets, best practices, and playbooks to scale go-to-market efforts and ensure consistent delivery excellence.
- Travel (~30-60%) to foster deep client relationships and support on-site deployment.
Requirements
- 6+ years in a client-facing strategic role (e.g., management consulting, value engineering, or technical sales).
- You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.)
- Strong business acumen and problem-solving skills, with the ability to structure ambiguous challenges into actionable solutions.
- Executive presence and communication skills to influence senior stakeholders (VP, C-level).
- Foundational knowledge of AI/ML/Data Science, with the credibility to advise both technical and non-technical audiences.
- Hands-on experience prototyping proofs-of-concept (Python, JavaScript, or similar) to demonstrate value.
- Resilient, results-driven, and comfortable leading through influence in a collaborative environment.
- Experience with sales qualification frameworks (e.g., MEDDPICC) and value-based selling is a plus.
Benefits
- 6+ years in a client-facing strategic role (e.g., management consulting, value engineering, or technical sales).
- You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.)
- Strong business acumen and problem-solving skills, with the ability to structure ambiguous challenges into actionable solutions.
- Executive presence and communication skills to influence senior stakeholders (VP, C-level).
- Foundational knowledge of AI/ML/Data Science, with the credibility to advise both technical and non-technical audiences.
- Hands-on experience prototyping proofs-of-concept (Python, JavaScript, or similar) to demonstrate value.
- Resilient, results-driven, and comfortable leading through influence in a collaborative environment.
- Experience with sales qualification frameworks (e.g., MEDDPICC) and value-based selling is a plus.
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