Product Manager overseeing CRM and telephony implementations at Medisca, a global healthcare solutions firm. Managing project lifecycles from vendor selection to data integration.
About the role
- Product Manager developing digital strategy for Mitacs, fostering collaboration and innovation. Leading product outcomes and team cohesion to address operational needs and enhance competitiveness.
Responsibilities
- Prioritize and manage the backlog for Mitacs+ while collaborating with the Product Lead, Service Design and Operational Excellence team
- Work with business stakeholders across the company to understand their business, operational, and system requirements.
- Design and deliver innovative solutions and frictionless experience to address those needs.
- Demonstrate strong knowledge of the Mitacs+, power platforms and powerapps to support the development of new features and improvement of existing functionality
- Develop deep internal and external process and workflow knowledge including program requirements to support key strategic product decisions.
- Identify and outline areas within Mitacs+ to capture analytics and track product performance, product adoption and other key business metrics.
- Throughout the product development lifecycle, represents the needs of both end user and internal stakeholders, evaluate market trends, emerging technologies, assesses what’s needed to stay competitive, and uses this information to determine what features to build.
- Ensures focused collaboration and promotes cohesiveness between all the members of the team and stakeholders while fostering Agile culture.
- Manages product portfolio, and release management, and effectively refines the backlog through feature prioritization, and estimates delivery timelines
- Prioritizes and drives consensus across multiple stakeholder groups.
- Translates stakeholder needs to Agile Teams and vendors through Use Stories and prototypes.
- Responsible for coordinating the various activities across the software development lifecycle associated with ensuring that the delivered product meets users' needs and provides value to our clients.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business or related field.
- 8+ years of experience working as a Product Manager or similar within technology.
- Extensive stakeholder management experience across multiple organization disciplines.
- Strong desire to take ownership of a set of new products and features
- Motivational leader that can inspire productivity and teamwork within a product team
- Strong understanding & working experience of business systems, and the business and operational needs of Mitacs and its product offerings
- Drive to design something new, be innovative
- Prior experience collaborating with designers in defining Client Experience (CX) and User Interface (UI)
- Experience working with development and cross functional technology teams, especially customer facing web applications
- Familiarity with best practices around the software development lifecycle including building, testing, and releasing
- Solid background in software development and agile methodologies
- Excellent written and verbal communication skills
- Superlative collaboration mindset, through managing prior cross-functional teams without a necessary direct reporting line
- Highly skilled at issue resolution and task prioritization.
- Demonstrated personal accountability to manage workload and achieve results that meet agreed Product objectives
- Do-what-it-takes attitude.
Benefits
- Equity, Diversity, and Inclusion initiatives
- Accommodations during the recruitment process
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