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About the role
- Implementation Consultant delivering Multiview financial software implementations for healthcare Materials Management clients. Leading requirements, integrations, troubleshooting, training, and go-live support.
Responsibilities
- Serve as the Materials Management subject matter specialist for software implementations
- Work with new clients transitioning from legacy financial systems to Multiview Financial Software
- Collaborate with the Implementation team on client project plans, processes, methodologies, and execution
- Analyze business process workflows and requirements and propose system solutions
- Prepare project plans and identify, interpret, validate, and document requirements and milestones
- Map client business requirements, processes, and objectives
- Troubleshoot software problems and act as liaison with clients
- Improve product integration with third parties
- Collaborate with Client Support to resolve Materials Management issues
- Coach and train new staff on Materials Management utilization
- Develop implementation best practices with internal departments
- Support client go-live, technical discussions, whiteboarding, integrations, and technical solutions
- Document and manage project deliverables, risks, and actions
- Provide implementation status reports to stakeholders and investigate scope-related issues
- Maintain detailed client project plans and strong client relationships
- Prioritize multiple tasks, meet deadlines, and track time to capture revenue
- Support clients through all implementation phases, including requirements and escalations
- Demonstrate Multiview’s core values and advance the company’s and clients’ reputations
Requirements
- A degree, diploma, or certification in Accounting, Commerce, Bookkeeping, or related Materials Management experience within the healthcare industry
- 2-4 years in a Materials Management role or related experience
- Experience working as a Materials Management Specialist within the healthcare industry
- Experience using Materials Management Information Systems (MMIS) or ERP software
- Strong aptitude for software usage, preferably in Financials/Enterprise products and services, financial software, or Materials Management
- Excellent client service skills and experience in client-facing situations
- Excellent communication, presentation, training/coaching, and interpersonal skills
- Excellent analytical and numerical skills with the ability to multitask, probe, analyze, and problem-solve with critical attention to detail
- Strong organization, planning, prioritization, and time management skills
- Ability to maintain effective relationships with stakeholders and employees in a team-oriented environment
- Ability to work collaboratively and independently with little supervision
- Willingness to be coached and mentored
- Ability to deal with confidential data and adhere to applicable data protection acts such as HIPAA standards
- Ability to travel within North America
- Prior ERP or Multiview Financial Software experience preferred
- Prior software implementation experience preferred
- Prior SaaS/Software industry experience preferred
Benefits
- 4 weeks vacation to start
- Additional paid time off to supplement work-life balance
- Wellness and mental health days
- Company-paid competitive benefits including Extended Health, Dental, Vision and more
- Continuous growth opportunities
- Leadership development
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