Senior Product Manager to define product strategy and drive outcomes within Laivly's platform. Collaborating across teams and leading initiatives focused on customer experiences with AI - driven solutions.
About the role
- Principal Product Manager leading initiatives for Narvar's shipping insurance solution. Driving merchant growth and optimizing onboarding experiences for e-commerce retailers.
Responsibilities
- Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.
- Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.
- Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.
- Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).
- Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.
Requirements
- 10+ years of product management experience with proven delivery of revenue-driving features
- Deep understanding of e-commerce and merchant workflows
- 5+ years in e-commerce
- Strong technical intuition; comfortable managing integrations and backend complexity
- Demonstrated success optimizing UX and improving conversion rates
- Experience with A/B testing, data analysis, and using insights to guide roadmap decisions
- Excellent collaboration skills across engineering, design, and business teams
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