Quality and sanitation manager improving manufacturing quality, safety, and pest control at JTI. Monitoring production data, leading improvement projects, and coordinating laboratory, production, and engineering activities.
About the role
- Boutique Assistant Manager leading sales, customer service, and team operations at Nespresso’s Burnaby coffee boutique. Managing KPIs, staffing, inventory, and retail performance.
Responsibilities
- Achieve daily, weekly, and monthly sales and service-level targets with the team
- Maximize guest frequency, sales, and acquisition of new customers
- Maximize capsule, accessories, and machine sales
- Evaluate service quality and use mystery shopper results to implement customer-service action plans
- Support company programs by motivating and instructing the team
- Recruit, hire, and motivate team members to provide exceptional customer service
- Delegate responsibilities with the Boutique Manager to ensure smooth operations
- Review KPIs and support action plans for improvement
- Implement SOPs and guidelines for compliance, risk management, and health and safety
- Monitor and manage schedules
- Plan and prioritize annual sales and wage-cost targets
- Manage staffing, monthly reports, cash, and inventory using operational tools
- Perform stock spot checks and assist with inventories and deliveries
Requirements
- 4–5 years of high-volume retail management experience
- Luxury retail experience is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving, and analytical skills
- Passion for coffee and sustainability
- Food or coffee industry experience is an asset
- Ability to stand for an entire working day
- Ability to repeatedly lift a maximum of 23 kg
Benefits
- Quarterly bonus
- Comprehensive total rewards benefits package
- Health and dental benefits starting on day one
- Massage coverage
- Pension plan with employer contributions
- Mental health coverage
- Health Spending Account
- Lifestyle Spending Account
- Free coffee machine and monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
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Degree requirement
No Education Requirement
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