Quality and sanitation manager improving manufacturing quality, safety, and pest control at JTI. Monitoring production data, leading improvement projects, and coordinating laboratory, production, and engineering activities.
About the role
- Manager leading Sitetracker’s global SaaS implementation delivery teams across Salesforce, technical quality, and operational performance. Scaling follow-the-sun delivery and AI-assisted configuration and testing.
Responsibilities
- Lead and develop a multidisciplinary Solution Delivery team across configuration, data, QA, and technical architecture
- Align resources and skills to customer implementations
- Use utilization, work-planning, and delivery data to anticipate capacity needs and make staffing decisions
- Manage portfolio financial and operational health, including weekly revenue forecasting, utilization, gross margin, and work-planner accuracy
- Identify risks early and take action to keep delivery on track
- Establish technical and solution quality standards, reviews, and readiness controls
- Coach technical team members and evaluate solution decisions within the Salesforce ecosystem and cloud delivery architectures
- Partner with Project Managers on change control, delivery risks, and customer conversations
- Evolve the global delivery model across AMER, EMEA, and APAC
- Establish regional handoffs, ownership, and follow-the-sun operating practices
- Identify and implement generative AI and automation opportunities in configuration and testing workflows
- Within 90 days, assess team skills, capacity, utilization, development needs, and immediate improvement opportunities
- Within 180 days, run the pod from validated operational and financial data, establish delivery standards, implement technical quality controls, and improve cross-regional handoffs and AI-assisted workflows
- Within 365 days, achieve or exceed utilization and gross margin targets, maintain forecast accuracy, embed delivery standards, strengthen global delivery, and demonstrate measurable efficiency and quality improvements
Requirements
- Significant experience leading multidisciplinary technical teams across configuration, data, QA, architecture, or SaaS implementation
- Experience managing teams responsible for complex, multi-region SaaS implementations
- Ability to balance capacity, utilization, quality, and delivery velocity
- Experience using skills and capacity data for staffing decisions
- Experience leading teams across onshore, offshore, remote, and/or partner resources
- Experience scaling or transforming a global delivery organization or offshore team into a centralized, repeatable delivery model with measurable efficiency or ROI improvements
- Deep knowledge of the Salesforce ecosystem, cloud delivery architectures, and relational database concepts
- Understanding of technical quality controls and architecture integrity
- Understanding of generative AI productivity tools and operational, quality, and compliance guidelines
- Experience implementing technical gatekeeping practices such as peer reviews, migration checks, or readiness reviews
- Experience incorporating AI or automation into configuration, testing, or delivery workflows with measurable improvements
- Experience using system-validated operational data to manage performance, capacity, utilization, and delivery health
- Experience identifying capacity, staffing, financial, or execution risks from delivery data
- Experience establishing and enforcing delivery standards, processes, and operational controls
- Ability to define and monitor KPIs
- Experience building or implementing analytics connecting capacity planning with pipeline or future implementation demand
- Experience managing delivery across AMER, EMEA, and APAC
- Experience establishing cross-time-zone coverage models, handoff protocols, or regional ownership practices
- Ability to balance global standardization with regional delivery needs
- Experience building or automating a follow-the-sun delivery model
Benefits
- No benefits or compensation extras are specified in the posting
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Boutique Assistant Manager leading sales, customer service, and team operations at Nespresso’s Burnaby coffee boutique. Managing KPIs, staffing, inventory, and retail performance.
Gestionnaire dirigeant des investissements et financements complexes dans les minéraux critiques. EDC mobilisant capitaux publics et privés pour renforcer les chaînes d’approvisionnement canadiennes.
Senior Manager leading S&OP and IBP for March Networks and Vivotek video surveillance hardware. Aligning demand, supply, financial plans, contract manufacturing, and inventory.
Senior Compensation & Equity Manager owning compensation, equity, bonus, and rewards cycles at Juniper Square, a private - markets technology and fund - administration company. Advising leaders across U.S. and Canadian operations.
Senior Delivery Manager leading end - to - end AI engineering engagements at Robots and Pencils. Managing distributed teams, client delivery, and AI - native production processes.
ITAM Manager governing enterprise technology assets for Medavie, a Canadian health solutions partner. Building lifecycle controls, trusted data, licensing compliance, and investment insights.
Manager of Taxation overseeing Canadian and US tax filings, provisions, and cross - border compliance. Developing tax strategies for Metergy, a utility submetering technology company.
Direction d’une équipe d’experts en sinistres habitation chez Intact, assureur canadien. Supervision de la performance, qualité des dossiers, ressources et processus opérationnels.
Market Development Manager leading financial - services growth, team performance, and member relationships for Desjardins in Québec. Driving strategic plans, service quality, talent development, and profitability.