Journey Specialist at TD Bank optimizing digital customer journeys. Collaborating with teams to enhance user experience through data - driven insights and management.
About the role
- Product Analyst transforming stakeholder ideas into user stories at nesto. Collaborating with clients and developers to enhance mortgage technology solutions.
Responsibilities
- Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements
- Own the interface by creating customer journey maps, wireframes, and prototypes
- Use SQL queries to investigate system behaviour, navigate databases, and resolve reported issues
- Work side-by-side with front-end and back-end developers to ensure technical feasibility of new features
- Build close relationships with clients to gather requirements and champion product improvements
- Implement system changes and configurations to tailor lending solutions to partners' business needs
Requirements
- Post-secondary education in computer science, business, information technology, statistics, or a related field
- Ability to thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders
- Natural "owner" mindset with the initiative to identify pain points and drive feature ideas from concept to completion
- Proficient in SQL to investigate system behavior and navigate databases independently
- Ability to distill vague business requests into structured technical requirements
Benefits
- Premium benefits plan fully paid by nesto, including comprehensive insurance
- Unlimited access to telemedicine and mental health services for you and your family
- 4 weeks of vacation to ensure you stay at peak performance
- Access to the resources and tech you need to execute without friction
- Working framework that makes you productive and enables teamwork
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