Remote Cruise Booker planning and organizing business travel for clients. Responsible for making travel arrangements and ensuring customer satisfaction.
Responsibilities
Responsible for planning and organizing business travel, bookings, and accommodations for clients
Make all necessary arrangements, such as researching and reserving flights, ground transportation, lodging, and other travel-related services
Manage expenses, track reimbursements and provide support to travelers while they are on the road
Issue airline tickets, vouchers and other travel documents
Provide customers with travel advice and information about local attractions
Respond to customer inquiries and troubleshoot any travel issues
Stay up to date with industry news and developments
Ensure customer needs are met in a timely and satisfactory manner
Keep current on all forms of payment accepted by the agency
Work with external vendors to secure lowest prices and special deals for customers
Ensure customer satisfaction through effective communication and follow-up
Requirements
Good communication and customer service skills
Excellent organizational skills
Familiarity with booking systems and software
Knowledge of applicable industry rules, regulations, and requirements
Attentiveness to customers' desires, questions, and needs
Ability to handle multiple tasks and maintain attention to detail
Ability to take initiative and anticipate customer needs as needed
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