Manager of Solutions Architecture focusing on designing Five9 cloud contact center solutions. Leading technical pre - sales efforts and collaborating with sales and delivery teams for customer engagements.
About the role
- Enterprise Solutions Engineer at Noibu, helping strategic customers with ecommerce monitoring and experience analytics. Maintaining technical relationships and ensuring value from the platform.
Responsibilities
- Own the technical relationship and outcomes for a portfolio of enterprise customers
- Support and lead structured onboarding for new enterprise customers
- Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points
- Partner closely with CSMs to strategize on renewals, expansion, and churn risk mitigation
- Serve as the technical escalation point of contact for enterprise accounts
- Develop and deliver training, enablement content, and solutioning sessions
Requirements
- 3+ years of experience in a Solutions Engineering, Technical Account Management, or customer-facing technical role
- Strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies
- Experience working cross-functionally with Customer Success, Support, Product, and Engineering teams
- Excellent communication skills for both technical and non-technical audiences
- Strong project management skills
- Organized, self-driven, and accountable
Benefits
- Unlimited Time Off & Flexible Working Style
- Access to all benefits, perks, and allowances from day one
- Monthly Company-Wide & Team-Specific Socials
- Frequent post-work Happy Hours
- Annual Holiday Party
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