Solutions Architecture Advisor collaborating with stakeholders on projects such as cloud migrations and system implementations. Engage in technical leadership and support across multiple business sectors.
About the role
- Team Lead for Solutions Engineering at Noibu, overseeing technical success for customers and mentoring team members. Focused on customer relationships and technical solutions within ecommerce analytics sector.
Responsibilities
- Mentor a team of Solutions Engineers through 1:1s, feedback, and career development.
- Monitor team KPIs (e.g., retention, resolution time, product adoption) and run performance reviews.
- Personally lead the technical relationships with our most complex, highest-value customers.
- Help the team identify at-risk accounts early and build mitigation strategies.
- Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering.
Requirements
- 5+ years of experience in a Solutions Engineering, Solutions Consulting, or Technical Customer Success role, ideally in a SaaS environment.
- Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, and you genuinely enjoy helping people grow.
- You're technically strong comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues.
- You're a confident, polished communicator who can simplify complex technical concepts for non-technical audiences.
- You're customer-obsessed and commercially aware — you understand how technical adoption ties directly to retention, expansion, and revenue.
- You're proactive, organized, and able to juggle player-coach responsibilities without dropping the ball on either.
- You're comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team's.
- Bonus if you have experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space.
- Background working with session replay, error monitoring, RUM, APM, or experience analytics tools.
- Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function.
- Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics).
Benefits
- Unlimited Time Off & Flexible Working Style
- Benefits from Day 1
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