About the role

Bilingual Roadside Assistance Specialist helping drivers get back on the road quickly. Responding to requests with empathy and negotiating service rates with providers.

Responsibilities

Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Fluently bilingual – You speak both English and French with ease.
Availability & flexibility – Able to work night shifts from 11:00 pm to 8:00 am Monday to Sunday, with the capacity to work onsite for the first four weeks of onboarding. For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum).
Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
Excellent communicator – You express yourself clearly, concisely, and professionally.
Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.
Educational Requirement – High school diploma or equivalent.

Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
Paid Training & Development – Receive fully paid training at our Moncton office for the first four weeks, including ongoing support and development as you transition into your role.
Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable.
Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.