Sr. Support Tools Product Manager at Samsara, responsible for driving strategy and impacting support experience across multiple tools. Leading cross - team efforts to enhance sales technology stack.
About the role
- Product Manager focusing on the Nylas Connectivity Suite while enabling AI features for developers. Owning product lifecycle from discovery to launch with a customer-centric approach.
Responsibilities
- Partner with leadership to define and execute the roadmap for the Nylas Connectivity Suite (Email, Calendar, Contacts), with a specific focus on unlocking AI utility that provide immediate value to our customers.
- Translate complex technical infrastructure into clear business value. You’ll be just as comfortable debating API architecture with engineers as you are discussing GTM strategy with Marketing.
- Gather deep insights from our developer community and enterprise partners. You’ll lead closed betas and feedback loops to ensure we’re building what the market needs before they even know they need it.
- Own the documentation and launch lifecycle. You’ll ensure that every release is high-quality, well-communicated, and sets a new standard for developer experience.
- Conduct research and validate assumptions to make high-velocity decisions—even when the data is messy or incomplete.
Requirements
- 3+ years of product management experience working with technical products, preferably with APIs, data transformations, and developer platforms
- Experience collaborating with Engineering teams to outline product requirements and outline trade-offs and risks
- thrive in a fast-paced environment and can get a lot done with minimal direction
- curiosity is boundless and you’re always looking for opportunities to improve the product
- comfortable talking to engineers about code and can read technical documentation to create product requirements but can also talk business value and use cases to develop GTM in collaboration with product marketing
- ability to dive into details when executing while constantly reviewing the big picture to make sure priorities are correct
- excellent communication skills and have experience working with distributed teams
Benefits
- supporting over 100,000 developers and collaborating with more than 900 companies globally
- close-knit group of builders who value calculated risks over playing it safe
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