Technical Project Manager delivering complex automation projects for OneReach.ai’s enterprise AI orchestration platform. Managing client relationships, technical plans, roadmaps, risks, and delivery across teams.
About the role
- Technical Project Manager delivering OneReach.ai’s enterprise AI automation projects for clients. Managing technical plans, roadmaps, risks, stakeholders, and customer-facing delivery.
Responsibilities
- Lead planning and delivery of multiple concurrent projects
- Align projects with customer goals and organizational priorities
- Build expertise in OneReach.ai Communication Studio and related Voice, SMS, NLU, and low-code/no-code technologies
- Develop and maintain account roadmaps
- Provide visibility, accountability, and progress reporting to stakeholders
- Gather, validate, and communicate technical and business requirements to implementation teams
- Manage interdependencies, risks, scope, and resources across teams
- Collaborate with delivery, product, and growth teams on priorities, timelines, and deliverables
- Serve as primary client contact
- Facilitate design sessions, progress reviews, and key decision meetings
- Represent OneReach.ai in onsite customer and partner meetings
Requirements
- 5+ years of experience in technical account management or technical project/program management in a software, automation, or technology-driven environment
- Bachelor’s degree in a technical field (Computer Science, Engineering, or related) or equivalent hands-on experience
- Experience working directly with clients or enterprise stakeholders
- Strong documentation and organizational skills
- Experience producing status reports, risk logs, and delivery dashboards
- Understanding of software development lifecycles, system integrations, and automation architectures
- Experience translating operational or customer requirements into actionable technical plans
- Excellent communication, presentation, and stakeholder management skills
- Fluent English, written and spoken
- Experience with automation platforms, conversational AI, or SaaS product delivery is nice to have
- Previous technical or engineering experience is nice to have
- Familiarity with low-code/no-code tools or workflow orchestration systems is nice to have
- Experience leading distributed or global delivery teams is nice to have
- Eligibility to register as self-employed in Canada if needed for the independent contractor B2B role
Benefits
- Flexible, remote work culture
- Opportunities for professional growth and development
- Collaboration with a distributed team of global experts
- Equal opportunity employment
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