About the role

Business Analyst translating healthcare customer needs into requirements, workflows and specifications. Supporting Orion Health’s clinical information solutions, testing and customer acceptance in Toronto.

Responsibilities

Lead discussions with customers and clinical stakeholders to understand, clarify and document business needs
Define current and future workflows, use cases and functional requirements
Develop and maintain system requirements specifications describing application functionality and user interfaces
Maintain traceability between business requirements, system specifications and acceptance criteria
Coordinate stakeholder reviews, incorporate feedback and obtain agreement on requirements before implementation
Work with Product and delivery teams to assess feasibility, explore alternatives and identify enhancements or scope changes
Interpret API specifications and healthcare data responses, mapping information to application functionality and user interfaces
Support implementation consultants, engineering and QA by resolving requirements questions and contributing to test planning
Investigate reported issues and determine whether they relate to data, application behaviour, defects or changed requirements
Participate in demonstrations, prepare release notes and support customer acceptance testing

3+ years of relevant BA experience within software delivery, implementation or a comparable environment
Demonstrated experience independently gathering requirements, producing functional specifications and coordinating stakeholder reviews
Strong documentation skills and ability to write requirements for implementation and QA teams
Technical understanding sufficient to interpret API documentation and structured data such as JSON
Experience supporting internal testing, user acceptance testing and clarification of defects or change requests
Excellent written and verbal communication
Strong organisation and follow-through across multiple workstreams and detailed deliverables
Collaborative, practical approach to problem-solving
Preferred: Healthcare technology experience, including familiarity with clinical terminology and workflows
Preferred: Knowledge of FHIR or other healthcare interoperability standards
Preferred: Experience supporting Ontario healthcare programmes

Hybrid work arrangement with approximately 2 days per week in the office
Opportunity to work on meaningful healthcare solutions supporting clinical users and patients
Knowledge sharing and collaborative problem-solving within the Professional Services team
Opportunity to own important customer work
Contribution to healthcare innovation through data, digital technology and AI