About the role

Principal Product Manager guiding API and developer experience improvements for PagerDuty's Operations Cloud. Transforming product development with automation and AI integrations.

Responsibilities

Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys
Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams
Partner closely with engineering and design on API design and developer experience
Partner on platform strategy with our AI team to align REST API and MCP capabilities
Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them
Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work
Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input

5+ years of product management experience in SaaS, enterprise software, or developer tools
Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices
Technical depth and communication skills to collaborate effectively with senior engineers
Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design
Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
Proficiency with analytics tools and a track record of data-driven decision-making
Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
Strong customer empathy and a curiosity-driven approach to learning their needs
Ability to lead through influence and drive outcomes across teams
Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs