IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- Senior Support Engineer ensuring stable builds and integration for AAA game development. Collaborating with teams to resolve technical issues across projects.
Responsibilities
- Ensure stable builds are produced, fixed, and regularly delivered to the production team.
- Ensure engine changes made in other projects are properly integrated.
- Notify stakeholders and assist in resolving integration issues when they occur.
- Collaborate with the client's QA engineering team to quickly resolve build and integration issues.
- Expand and maintain continuous integration pipelines.
- Monitor build health and respond quickly to failures or blockages.
- Contribute to the development and maintenance of production tools.
- Provide scripting support to designers and technical artists.
- Investigate and resolve technical issues encountered by the development team.
- Handle packaging of final builds for platform submission.
- Ensure smooth processes when transitioning builds from development to stable environments.
Requirements
- Strong programming skills in Python and C#.
- Experience using custom tools, pipelines, or proprietary engines.
- Knowledge of continuous integration/continuous deployment systems and automated build processes.
- Proven troubleshooting skills and the ability to support multidisciplinary teams.
- Excellent communication skills and a collaborative mindset.
- Fluency in English is required due to regular interactions with stakeholders and partners outside Québec.
- Advantageous: Experience in game development support roles (build engineer, tools programmer, technical support programmer).
- Familiarity with C++.
- Knowledge of Maya scripting.
- Experience with automated testing frameworks.
- Experience developing and delivering console builds.
Benefits
- A benefits package fully paid by PCF.
- Insurance provider reimburses claims at 100% (up to $1,000 of services per year, in addition to family or individual coverage).
- Comprehensive dental coverage, including major dental care and orthodontics.
- Employer RRSP matching contribution of 4% (pre-tax), 100% vested from day one.
- One week of paid time off during the winter holidays.
- 20 days of paid vacation and 5 paid sick days.
- Free virtual health and mental wellness sessions included in the plan for members and their dependents.
- Opportunities for personal development and the chance to work in a global environment.
- The opportunity to work within a creative team of passionate individuals.
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