IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- Support technical raw materials for regulatory submissions in the pharmaceutical sector. Collaborate with internal stakeholders and ensure compliance with local and international regulations.
Responsibilities
- Collaborate with internal stakeholders in Regulatory Affairs and Research & Development
- Provide technical support and documentation for Canadian and international regulatory submissions
- Obtain, archive and distribute documents related to active pharmaceutical ingredients (APIs), excipients, or packaging materials
- Communicate with the immediate supervisor, project managers and other colleagues on project progress
Requirements
- Master's degree or higher in Chemistry or a related field
- Minimum 2 years in the pharmaceutical industry
- Proficiency in MS Office; experience with SAP and OpenText (DMS)
Benefits
- Bilingual in French and English
- Fluency in spoken and written English
- Knowledge of local and international regulatory requirements
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