Empowering Salons, Spas, and Clinics Worldwide 🌍
At Phorest, we provide innovative software designed to drive growth, streamline operations, and elevate client experiences.
Trusted by thousands of businesses globally, our tools help you simplify daily tasks, engage with clients, and scale your success 🚀
 
Looking for a new career opportunity? Come work with us! Join our remote-friendly, flexible company with a unique culture, great benefits and huge opportunities for growth.
Join us on the Phorest experience - #TogetherWeGrow

Phorest Software

Browse and apply for open jobs at Phorest Software.

operations

Phorest Software is a software company that builds and delivers a cloud-based platform to support salons and businesses in the beauty industry. Founded in 2002, Phorest provides salon management tools including bookings, payments (PhorestPay), client management, marketing and analytics, serving thousands of salon customers globally while emphasizing community, sustainability and employee culture. The company operates as a B2B SaaS provider with a distributed, growth-focused workforce of 400+ employees.

Empowering Salons, Spas, and Clinics Worldwide 🌍
At Phorest, we provide innovative software designed to drive growth, streamline operations, and elevate client experiences. Trusted by thousands of businesses globally, our tools help you simplify daily tasks, engage with clients, and scale your success 🚀
 
Looking for a new career opportunity? Come work with us! Join our remote-friendly, flexible company with a unique culture, great benefits and huge opportunities for growth.

Join us on the Phorest experience - #TogetherWeGrow

• Lead North America operations, with overall responsibility for Onboarding, Support, and Pay Operations
• Translate regional business goals into operational priorities, KPIs, plans, and team objectives
• Partner with the General Manager and North America leadership team on opportunities, risks, and performance improvements
• Align Onboarding, Support, and Pay Operations with regional growth, retention, customer experience, and efficiency goals
• Build scalable operating models while maintaining service quality and employee experience
• Own Support performance, including response and resolution times, customer satisfaction, quality, productivity, and service delivery
• Lead Onboarding performance, including onboarding time, customer readiness, implementation quality, capacity, and customer satisfaction
• Use customer feedback and operational data to identify trends, root causes, and customer-journey improvements
• Lead, coach, and develop Onboarding, Support, and Pay Operations managers
• Establish operating rhythms, dashboards, and performance reviews
• Lead workforce and capacity planning with Finance and People
• Partner with Customer Success, Sales, Product, Education, and Global Operations to strengthen handoffs and customer experience
• Lead continuous improvement initiatives across processes, workflows, documentation, and tooling
• Explore automation, AI, and data insights to improve productivity and scalability
• Lead teams through change and build a culture of continuous improvement

Director, Customer Operations

Director leading North American onboarding, support, and pay operations for Phorest’s salon and spa software. Scaling teams, processes, and customer experience.

• Lead North America operations with overall responsibility for Onboarding, Support, and Pay Operations
• Translate regional business goals into operational priorities, KPIs, plans and team objectives
• Partner with the General Manager and North America leadership team to identify opportunities, risks and performance improvements
• Align Onboarding, Support and Pay Operations with growth, retention, customer experience and efficiency goals
• Build scalable operating models while maintaining service quality and employee experience
• Own Support performance, including response and resolution times, customer satisfaction, quality, productivity and service delivery
• Lead Onboarding performance, including time to onboard, customer readiness, implementation quality, capacity and customer satisfaction
• Use customer feedback and operational data to identify trends, root causes and customer-journey improvements
• Lead, coach and develop Onboarding, Support and Pay Operations managers
• Establish operating rhythms, dashboards and performance reviews
• Lead workforce and capacity planning with Finance and People
• Partner with Customer Success, Sales, Product, Education and Global Operations to strengthen handoffs
• Lead continuous improvement across processes, workflows, documentation and tooling
• Explore automation, AI and data insights to improve productivity and scalability
• Lead teams through change and build a culture of continuous improvement

Director of Operations

Director leading Phorest’s North American onboarding, support and pay operations. Scaling teams and processes for 11,000+ salon, spa and medi-spa software customers.

onboarding-specialist

• Own a portfolio of up to approximately 20 onboarding salons each month, managing the full onboarding journey from kickoff to go-live
• Help salon owners understand and realize the value of Phorest, from core setup to advanced features
• Design and deliver tailored onboarding plans, including Phorest Academy education, instructor-led training, and strategic guidance
• Drive product adoption across PhorestPay, Online Store, and Online Reputation
• Partner with Sales to ensure a smooth transition from purchase to launch
• Lead “Graduation” conversations showcasing Phorest’s impact before customers transition to the Grow team
• Forecast the monthly pipeline with the Team Lead and ensure accounts go live within agreed timelines
• Act as a trusted advisor and escalation point, solving customer challenges with practical, action-oriented solutions

Onboarding Specialist

Onboarding Specialist guiding salons through setup, training, and adoption of Phorest’s beauty-industry software across the USA and Canada. Managing customer portfolios from kickoff to go-live.

Empowering Salons, Spas, and Clinics Worldwide 🌍 At Phorest, we provide innovative software designed to drive growth, streamline operations, and elevate client experiences. Trusted by thousands of businesses globally, our tools help you simplify daily tasks, engage with clients, and scale your success 🚀   Looking for a new career opportunity? Come work with us! Join our remote-friendly, flexible company with a unique culture, great benefits and huge opportunities for growth. Join us on the Phorest experience - #TogetherWeGrow

Phorest Software

About the company

Open jobs

3 jobs found

Director, Customer Operations

Phorest Software

Director of Operations

Phorest Software

Onboarding Specialist

Phorest Software