SYNC Test Engineer involved in embedded software development at Ford of Canada. Testing and validating application frameworks using Python, C++, Java, and Kotlin in hybrid work environment.
About the role
- SDET 4 driving quality and reliability for AI-enabled VoiceAI platform at Phreesia. Lead testing strategies for AI agents and LLM-powered workflows in a modern CI/CD environment.
Responsibilities
- Design, build, and maintain comprehensive automated test suites, iterating continuously within a CI/CD environment to ensure fast, reliable feedback
- Define and execute testing strategies for AI-enabled Voice AI agents and LLM-driven workflows, validating behavior, accuracy, performance, and reliability
- Conduct end-to-end testing across front-end, back-end, API, and performance layers to ensure system robustness in a distributed, message-based architecture
- Leverage AI-assisted tools and techniques to support test creation, test data generation, failure analysis, and exploratory testing where appropriate
- Perform root cause analysis for test and production failures, collaborating closely with engineers and SDETs to drive timely resolution
- Integrate automated testing into CI/CD pipelines and troubleshoot pipeline failures related to test execution and environment issues
- Assist in troubleshooting and resolving production escalations, contributing to system stability and long-term product quality
- Participate in code and merge request reviews for both application and test code, providing actionable feedback to uphold quality standards
- Monitor application performance, reliability, and operational health using AWS tools such as CloudWatch, X-Ray, and CloudTrail, identifying and addressing issues proactively
- Support products and services over their full lifecycle, from initial development through production and ongoing maintenance
- Test and validate systems built on cloud-native and serverless technologies, including AWS Lambda, SQS, SNS, DynamoDB, OpenSearch, as well as Azure and GCP services
- Collaborate with Product Managers, developers, and other SDETs to design effective test strategies and scenarios within an agile development process
- Test microservices and APIs in highly distributed systems, ensuring correctness, resilience, and observability
- Work with database architecture and operations, including DynamoDB, SQL-based systems, and NoSQL stores such as MongoDB
- Develop and maintain quality and test automation frameworks for .NET / .NET Core applications
- Continuously iterate on and improve test automation processes, frameworks, and tooling to increase coverage, reliability, and efficiency
- Proactively identify gaps in test coverage, quality risks, or tooling, and propose solutions to address them
- Create, maintain, and execute test plans and scenarios; curate high-quality test data; and monitor results to ensure comprehensive validation
- Mentor junior SDETs and QA engineers, sharing best practices in testing, automation, and effective AI-assisted quality engineering
Requirements
- 5+ years of experience in Quality Assurance or as a Software Development Engineer in Test (SDET), testing complex, distributed systems
- 3+ years of professional programming experience using C# and TypeScript, including writing and maintaining automated API and integration test suites
- Hands-on experience testing or validating Voice AI agents and LLM-enabled workflows in production or pre-production environments
- Demonstrated experience leveraging AI-assisted tools to support testing activities such as test design, data generation, exploratory testing, and failure analysis
- Experience with infrastructure as code, containerization, and CI/CD pipelines (Docker, GitLab CI/CD preferred)
- Strong experience in UI automation using frameworks such as Playwright, Cypress, or Selenium
- Cloud experience with AWS, GCP, or Azure, with AWS strongly preferred
- Solid understanding of testing patterns, automation frameworks, and quality strategies across functional, integration, and performance testing
- Familiarity with modern web technologies, with a willingness and curiosity to learn new tools and frameworks as systems evolve
- Experience building and testing .NET / .NET Core–based applications in a cloud-native environment
Benefits
- Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.
- Take time when you need time: Flexible PTO + company holidays
- Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one
- Care about your families: Generous top-up for parental leave benefits
- Support personal development: Continuing education and professional certification reimbursement
- Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.
- Giveback to community: Local in-person volunteer events, and give back programs to our communities.
- Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!
- Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation. Opportunity to join an Employee Resource Group.
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