Addictions counsellor providing counselling, crisis intervention, and client navigation for ADAPT, an Ontario addiction and mental health agency. Coordinating warm transfers and wellness plans across Halton Region.
About the role
- Loan Counselor responsible for managing delinquent mortgage loans and assisting mortgagors to bring their loans current. Works remotely to monitor loan collection procedures and performance standards.
Responsibilities
- Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
- Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods.
- Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
- Document and maintain on-line collection history detailing events to bring the loan current.
- Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
- Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
- Maintain up to date knowledge and adhere to investor rules and requirements.
Requirements
- High school diploma or equivalent
- One year of collection experience or equivalent
- Mortgage collection experience a plus
- Courteous, tactful and assertive interpersonal skills
- Demonstrates effective listening skills
- Data Entry Skills
- Strong analytical and negotiating skills
- Ability to work well on a team and focus on results
- Ability to research and resolve problems effectively
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