Senior Platform Engineer responsible for designing and improving the AWS serverless data platform at IMS, a leading connected insurance and telematics provider.
About the role
- Platform Engineer responsible for delivering robust platform solutions to enhance healthcare software. Join PointClickCare to innovate and address self-service challenges in developer platforms.
Responsibilities
- The Platform Engineering team is a close-knit group of five highly senior, deeply experienced engineers focused on solving some of the hardest self-service challenges in our developer platform space — from CI/CD and Kubernetes to AI-powered tooling and internal developer portals.
- We build platforms that make deploying and operating applications faster, more secure, and highly repeatable, removing friction at scale so teams across the organization can move quickly with confidence.
- This is a rare opportunity to work alongside exceptional engineers on meaningful, high-impact problems where your ideas and expertise truly matter.
- Platform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely.
- We tackle complex cross-functional domains to deliver end-to-end self-service platforms, golden paths, and developer tools that reduce cognitive load so development teams can focus on delivering value to clinicians and patients.
- We may not own every part of the stack, but we are the glue that pieces it together meaningfully — and we own the reliability of what we build through SRE practices.
Requirements
- Strong proficiency with Kubernetes across the full cluster stack — operating complex environments, extending platform capabilities, and maintaining reliability at scale
- Expert-level proficiency building and operating CI/CD pipelines optimized for security, compliance, and developer experience
- Strong proficiency in TypeScript/Node.js for building production-grade platform services, APIs, CLIs, and SDKs, with strong automated testing practices (unit, integration, E2E)
- Strong proficiency with Infrastructure as Code (Terraform, Pulumi) and GitOps practices
- Strong proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks, error budgets) and proven operational ownership including on-call incident response and post-mortems
- Working proficiency with cloud security practices (IAM, secret handling, encryption) and cloud networking (virtual network design, routing, firewall controls) in a production environment
- Strong communication, influence, and documentation skills — able to translate technical complexity for engineers and non-engineers alike, and produce ADRs, runbooks, and developer-facing documentation
- Experience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns (Preferred)
- Experience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling (Preferred)
- Experience with policy-as-code, security automation, compliance tooling (HIPAA, SOC 2, HITRUST), and cloud cost optimization (FinOps) (Preferred)
- Active contribution to open-source projects or thought leadership through technical blogging, conference speaking, or community contributions (Preferred)
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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