LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Lead implementation of enterprise transformation projects at PointClickCare, a leading health tech company. Collaborate with various stakeholders ensuring alignment with strategic goals.
Responsibilities
- Act as the primary client liaison to lead the implementation of projects within the Strategic Delivery Office
- Support multi-year enterprise transformation programs or individual projects governed by the SDO
- Manage both standalone projects and workstreams embedded within larger transformation programs
- Collaborate with Program Directors, Business stakeholders, OCM partners, and Enterprise Architecture teams
- Manage project budget, scope, team resources, communications, and project plans
- Proactively integrate Change Management into project planning
- Report and communicate to executive sponsors and stakeholders on project milestones, budget tracking, and status updates
- Leverage data-driven metrics and AI-enabled insights for forecasting and risk identification
- Manage risks and issues, ensuring accountability at appropriate levels.
- Coordinate with Vendors and manage Vendor relationships
- Foster continued growth of the team’s project management capabilities
Requirements
- 5-10 years’ experience in project management
- 3-5 years' experience in SaaS business environments
- Experience in managing at least one of the following types of projects: Enterprise-wide transformation programs, Technology modernization projects, Multi-vendor delivery projects, or Cross-functional multi-team delivery initiatives.
- Experience delivering workstreams within enterprise-wide transformation programs (multi-year, cross-functional).
- Experience working within matrixed governance environments with cross-program dependencies.
- Experience in managing enterprise information management programs, corporates data office projects or digital transformation projects.
- PMP or Agile designation preferred.
- Experience partnering with OCM teams to manage change impacts and readiness.
- Self-motivated, strong and demonstrated business acumen, assertive.
- Extremely detailed oriented, organized, exceptional time management skills.
- Excellent communication, time management, scope management with the ability to interpret portfolio dashboards, metrics, and data insights to drive decisions.
- Comfortable working with AI-assisted delivery and analysis tools.
- Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
- Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
- Manage project scope by assessing requirements changes, determining, and conveying risks and/or impacts to budget, schedule and resourcing.
- Proficient in MS Office applications, Aha!, JIRA or other project management tools.
Benefits
- Flexibility, growth opportunities, and meaningful work
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LP
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