Customer Solutions Architect responsible for pre - sales solutioning across data, voice, mobility, and IoT portfolios for TELUS. Engaging with clients to provide scalable, customer - centric technology solutions.
About the role
- Strategic Solutions Engineer supporting enterprise sales by nurturing customer relationships and leveraging Postman's API platform. Collaborating with sales and technical teams to drive API-first development culture.
Responsibilities
- Help drive enterprise sales by nurturing prospects & supporting Strategic & Enterprise customers
- Conduct discovery, qualification, technical demos, & proof of value workshops with prospective customers looking to embrace Postman for their API lifecycle
- Handle Postman technical questions or objections & provide solutions or workarounds to address customer needs
- Understand deeply our customer workflows today & how they can adopt API-first development best practices
- Share customer feedback with appropriate teams & provide general customer advocacy
- Remain up-to-date with the competitive landscape, current trends, & challenges in the API market
- Create proof of concept integrations, tooling, & workflows as needed to support prospective customers
- Maintain & develop customer sandbox environments & best practices for working with the product
- Act as a technical intermediary between sales & other teams to best fit our customer needs
Requirements
- 10+ years of enterprise sales/solutions engineering experience
- 6+ years of software development experience
- 6+ API’s and Data platforms experience
- Bachelor's degree in Computer Science, a related field, or relevant work experience
- Remote work friendly, with the ability to travel up to 50%
- Loves teamwork & collaboration in a fast-paced environment
- Customer-facing experience & comfortable engaging all levels of technologists, including individual developers, QA, product, & engineering leaders
- Experience engaging senior management & executive audiences to convey Postman's value proposition
- Capable of forging deep, long-lasting relationships with Strategic customers
- Strong understanding of APIs, & experience with producing & consuming APIs across different domains
- Strong understanding of modern development methodologies & DevOps with an appreciation of the software development life cycle
- Comfortable with the enterprise SaaS sales process & common security concerns of cloud services
- Experience executing enterprise sales strategies & sales methodologies like MEDDIC, Challenger Sale, Command of the Message, etc.
- Excellent listener who seeks to understand what a customer is trying to achieve rather than pre-supposing solutions
- Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc.
- Fast learner, excited & willing to learn new technology on an ongoing basis
- Excellent communication skills (presentation, verbal & written)
Benefits
- full medical coverage
- flexible PTO
- wellness reimbursement
- monthly lunch stipend
- team-building events
- donation-matching program
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