About the role

Technical Implementation Manager delivering Sentinel cybersecurity deployments for enterprise customers. Unblocking infrastructure, identity, networking, and rollout risks across POCs and production implementations.

Responsibilities

Own end-to-end technical delivery for every Sentinel deployment
Own technical delivery for active Sentinel POCs and production rollouts
Run requirements-gathering with client IT/security teams covering sizing, network, database, and identity/SSO ownership
Track and unblock client-side provisioning
Coordinate preparation of certificates, credentials, and licenses
Coordinate deployment, installation, validation, and phased agent rollout
Create, maintain, and evolve the standardized pre-deployment playbook
Ensure completed deployments end with a clear client action plan addressing discovered risks
Report deployment status and risk regularly to BotCity and customer teams
Support customer training as needed
Work cross-functionally with BotCity and customer teams
Own customer calls and reports to align stakeholders throughout POCs and product deployment

Bachelor's degree in Technology, Engineering, Business, or a related field
5+ years of experience running complex, multi-stakeholder technical implementations with B2B enterprise customers
Experience with on-premise, hybrid, or private-cloud software
Working fluency with Linux, containers, and network/firewall rules
Working fluency with SSO/identity, including SAML and EntraID
TLS/SSL certificate management experience
Experience with endpoint deployment tools, including Intune and GPO
Strong project management fundamentals, including scoping, timeline ownership, risk tracking, and stakeholder engagement
Comfortable working directly with IT, Governance, and/or Cybersecurity teams
Familiarity with Jira for scoping, timeline ownership, and risk tracking
Comfortable with terminal/SSH and command-line operations
Hands-on familiarity with Docker and Kubernetes
Familiarity with EntraID/Azure AD and Okta admin consoles
Prior experience in an early-stage, high-growth, fast-paced startup environment
Experience with MS Office/Excel, Google Suite, and Notion
English - Fluent
Preferred: familiarity with security/compliance concepts
Preferred: prior experience in Cybersecurity, GRC, or compliance-adjacent software implementation
Preferred: familiarity with Grafana, Kibana, or similar log/observability tooling
Preferred: Spanish - Advanced