Senior IAM Systems Engineer at RBC focusing on CyberArk Secure AI Agents. Leading AI - driven PAM strategies and initiatives for enhanced security and operational efficiency.
About the role
- Business Systems Analyst at PURPLE analyzing and improving IT systems for retail operations and ensuring cross-functional support. Key role in enhancing business processes and customer experience.
Responsibilities
- Partner with cross-functional teams (retail operations, merchandising, marketing, and operations) to gather and document business requirements, and support system updates, and continuous improvements.
- Ensure all existing functionality, integrations, and reconciliations are preserved and maintained.
- Work hands-on with the configuration, integration, testing, and rollout of retail systems such as POS, inventory, ERP, and related tools.
- Participate in user acceptance testing (UAT) and validate that system changes meet business needs
- Troubleshoot system issues and coordinate with different stakeholders or vendors to resolve them
- Monitor system performance and help identify opportunities for small enhancements or improvements
- Document workflows, system processes, and updates to support consistency and knowledge sharing
- Support reporting and data accuracy by validating system outputs and helping maintain standard reports
- Provide first-level user support, answer basic system questions, and help with training materials
- Support system-related projects by helping track tasks, document requirements, and assist with implementation activities
- Perform additional duties as assigned.
Requirements
- 2+ years of experience in a business systems analyst role, preferably in the retail or fashion industry.
- Experience with Netsuite ERP and retail eCommerce systems (e.g. Shopify) is a must.
- Experience documenting requirements and supporting system testing
- Strong attention to detail and problem-solving skills
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work on the technical side, not just business requirements
- A strong willingness to learn, take ownership, and figure things out in a startup environment
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