Product Design Co - op supporting Manulife’s enterprise design system. Creating accessible digital experiences, prototypes, and reusable components with cross - functional teams.
About the role
- Experience Design CoE Lead at PwC Canada, responsible for leading design functions and transforming design practices and methodologies to elevate client-centric delivery.
Responsibilities
- Lead the transformation of the Experience Design COE
- Drive the evolution of design practices, methodologies, and ways of working
- Enable Design-to-code delivery with a focus on rapid prototyping
- Provide strategic oversight for delivering high‑quality, customer‑centric design solutions
- Establish and uphold standards for experience quality, usability, accessibility, and coherence
- Oversee research, testing, and validation practices to inform decisions
- Govern the evolution and use of shared assets such as design systems, patterns, and guidelines
- Enable seamless collaboration between design, product, engineering, and delivery teams
- Lead and develop a multidisciplinary design team
Requirements
- Extensive experience in design, product, business, or IT portfolio roles
- Deep understanding of experience design across service design, UX, UI, visual design, and research
- Hands-on experience creating design artifacts such as wireframes, personas, customer journeys, mockups, and high-fidelity prototypes
- Strong knowledge of accessibility and inclusive design standards, including WCAG 2.0
- Experience with qualitative and quantitative user research methods
- Proficiency with industry-standard tools and platforms (e.g., Figma, Sketch, Adobe XD, Miro, Mural, Jira, Azure DevOps)
- Solid grounding in human-centered and customer-centered design methodologies
- Understanding of how generative AI and emerging technologies can enhance design
Benefits
- Competitive compensation
- Inclusive benefits and flexibility programs
- Professional development opportunities
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