Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Human Capital Service Centre Associate providing front-facing administrative support for HR processes. Collaborating with HR teams and managing inquiries in a bilingual environment.
Responsibilities
- Provide front-facing administrative support to routine questions
- Complete inquiries and provide transactional support to HC process firmwide while collaborating with the HR Business Partners
- Provide next-level administrative support for query resolution and complex inquiries across Core HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting
- Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and escalations
- Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
- Prepare and deliver a variety of HCSC communications, including leave agreements, employment verification letters, clawbacks, process documentation, and other related materials
- Prepare and review payroll inputs and data loads prior to payroll cutoff
- Complete process updates and deliver training to HCSC administrators while providing on-the-job coaching
Requirements
- Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
- Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and using Alteryx automation solutions
- Strong customer-service orientation with the ability to work effectively with stakeholders at all levels
- Exceptional attention to detail and experience handling confidential data with discretion, while adhering to internal data-governance processes
- Strong communication skills with the ability to consult, build relationships, and facilitate discussions
- Excellent verbal, written, organizational, time-management, and listening skills
- Ability to review work for accuracy and completeness
- Strong judgment, problem-solving skills, and commitment to valuing diverse perspectives with the ability to multitask, manage and deliver competing priorities in a fast-paced environment
- Fluency in English and French
Benefits
- Comprehensive total rewards package
- Flexible work arrangements
- Professional development opportunities
- Competitive compensation
- Employee wellbeing programs
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