Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Senior Manager in SAP SuccessFactors leading transformation journeys and delivering solutions for clients. Overseeing implementation programs and mentoring junior staff to uphold excellence standards.
Responsibilities
- Lead a team of problem solvers in the SAP SuccessFactors practice
- Advise clients on Human Experience Management transformation opportunities
- Work closely with SAP on business development initiatives
- Lead multi-faceted programs to implement SAP SuccessFactors technology solutions
- Establish credibility with clients by demonstrating expertise in SAP technologies
- Lead and mentor junior PwC personnel through project lifecycle
Requirements
- Strong experience in leading sales pursuits
- Strong experience in building and cultivating relationships with clients
- Experience leading at least 5 end-to-end SAP SuccessFactors implementations
- A broad range of knowledge and experience with respect to SAP’s on premise and cloud technology solutions
- Experience with the new SAP cloud solutions, such as Qualtrics will be strongly desirable
- Deep understanding of HR business functions and processes
- Fluency in French when applying to a Quebec-based opportunity
Benefits
- Competitive compensation
- Total rewards package
- Flexible work arrangements
- Opportunities for professional development
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