Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- SAP SuccessFactors Manager focusing on developing and integrating client solutions. Leading teams and driving operational efficiency through SAP technologies and best practices.
Responsibilities
- Analyze current business requirements and processes and recommend/develop solutions to meet client needs
- Design, configure, and document SAP SuccessFactors modules
- Build, operate, and maintain end-to-end solutions using SAP BTP
- Assist in developing functional specifications and testing processes
- Collaborate with functional teams to integrate SAP BTP solutions
Requirements
- At least 4 years hands-on experience in using CPI to design and build A2A (application to application), B2B (Business-to-Business) integrations
- SAP SuccessFactors configuration experience; Employee Central preferred
- Strong knowledge of Microsoft tools including Excel and Project
- Ability to interpret business requirements/problems and provide clear recommendations
- Experience leading client workshops and teams in SAP SuccessFactors Employee Central projects
Benefits
- Competitive compensation package
- Opportunities to participate in variable incentive pay programs
- Flexible work arrangements
- Professional development opportunities
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