Bilingual Credit Management Resolution Officer assisting clients with financial advice and credit solutions at RBC. Focusing on client loyalty and trust with flexible work arrangements.
About the role
- Client Advisor engaging clients to uncover banking needs and drive satisfaction at RBC. Collaborating with partners and leveraging technology to deliver exceptional client experiences.
Responsibilities
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Respond to client-initiated contact, assisting them with a full range of financial transactions
- Actively listen and engage clients in conversation to further understand their individual needs
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
Requirements
- Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
- Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
- Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Must be able to work all business hours
- Fluent in Mandarin, Cantonese, or Russian
- Track record in building rapport and maintaining client relationships within the financial or service industry
- Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
Benefits
- A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
- Continued opportunities for career advancement
- World-class sales training, coaching, and development opportunities
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Mortgage Specialist providing customized mortgage solutions and advice to clients while collaborating within the community. Build loyalty through relationship development and personalized service.
Bilingual Contracts & RFP Specialist responsible for end - to - end contract management at Vantive. Focused on tender management, compliance, and process efficiencies.
Manage a block of litigated disability claims at Sun Life with a focus on proactive customer service and financial outcomes. Collaborate closely with legal and claims operations teams.
Responsible for quality control reviews of ITM investigations at TD, ensuring accuracy and adherence to standards. Collaborating with investigators and QC colleagues for effective error identification and resolution.
Bilingual IT Trainer developing and delivering training programs and e - learning modules at McCarthy Tétrault in Montreal. Collaborating across teams to facilitate employee learning and technology upgrades.
Business Support Virtual Assistant providing administrative support for cleaning services. Managing client relations, scheduling, and assisting in sales and recruitment activities.
Appliance Delivery Assistant handling deliveries and installations for Gofor Delivers. Working as part of a team to provide excellent customer service across Montreal.
Appliance Delivery Driver operates 20 - 26 foot truck delivering and installing appliances in Quebec. Ensures safe loading/unloading and customer satisfaction in a two - person team.
Field Operations Associate II managing inventory and customer service. Supporting Grainger's strategic vision by providing the best service to customers on - site.