Software development manager leading engineers building Laivly’s AI - powered customer service platform. Driving technical execution, team growth, cloud services, and production reliability.
About the role
- Implementation Manager working with Client Success team at HVAC startup. Responsible for client onboarding and training within a rapidly scaling environment.
Responsibilities
- Own In-Person Onboardings: run kickoff sessions, virtual demos, and hands-on trainings
- Build Repeatable Processes: create playbooks, materials, metrics, and tracking
- Be the Voice of the Customer: gather feedback on-site (up to 50% travel) and feed it straight to the Founders
- Troubleshoot in Real Time: clear adoption blockers and keep implementations on track
- Collaborate with Founders, Sales, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
- Help to maintain the client management section of our CRM and ticketing/messaging systems supporting inbound questions via email, live messaging, video calls, and tickets, ensuring fast, accurate, and tactical responses
- Create and maintain internal and client-facing documentation, including workflows, FAQs, and best practices grounded in real construction and HVAC use cases
- Help develop product demos, training materials, and short tutorials that make complex features easy to understand and adopt for technical and non-technical users
Requirements
- 3+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)
- HVAC industry familiarity (required)
- Project-management chops: you thrive building processes from scratch and hitting deadlines
- Top-notch communication: you simplify technical concepts for any audience
- Willingness to travel frequently (up to 50% of each month)
Benefits
- medical, dental, vision
- free lunches and dinners
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