Contingent workforce program manager scaling governance, suppliers, and compliance for Instacart's grocery delivery platform. Building a scalable Beeline and Monument workforce program.
About the role
- Associate Program Manager supporting Cencora in Canada’s healthcare solutions for patients and providers. Involves project management, training, and ongoing client communication responsibilities.
Responsibilities
- Maintenance of a territory caseworker assignment
- Ongoing maintenance of the assigned projects
- Monitoring: Protocol adherence
- Documentation in case files (electronic and hard files)
- Database use and accuracy of information collected
- Phone calls for accuracy of content and telephone etiquette
- Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence
- Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager
- With the manager, participate in the hiring and training process of new staff
- Identification of needs for modification of program database, protocols and current processes
- Daily and ongoing client project communications
- Assistance and back up to the manager
- Client reporting
- Responsible to report all Adverse Events to the assigned units/departments
- The Associate Program Manager will also be assigned other duties and tasks as required from time to time
- Quality & File Review: Review assigned files for completeness and accuracy
- Complete ad hoc call reviews for quality checks
- Conduct ad hoc SA reviews to identify gaps and support commercialization improvements
- Coaching & People Support: Provide coaching to front-line associates as requested by the District Manager
- Training & Onboarding: Partner with PM Operations and Training to support onboarding and ongoing training needs
- Monitoring & Reporting: Monitor dashboards daily and escalate any concerns/issues to management immediately
- Review denials, identify trends, and share insights/recommendations
- Escalations: Manage escalations as needed and/or as assigned.
- Projects & Continuous Improvement: Participate in projects as required (process, quality, commercialization, operational enhancements)
Requirements
- Post-secondary education or equivalent in a related discipline
- Minimum of 3 years' experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
- RN/RPN license an asset
- Bilingualism (French/English) is requirement
- Project management experience is an asset
- Advanced knowledge of pharmaceutical distribution industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Strong communication, both internally and externally as well as interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines and multitask
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Ability to work independently and in a team environment
- Adaptability to change and to learn new skills as required
- Excellent presentation skills
- Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Professional development resources
- Employee resource groups
- Volunteer activities
Job title
Job type
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