Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Caseworker managing projects and providing telephone support for patient programs. Role includes data documentation and ongoing training for case management processes.
Responsibilities
- Manage assigned projects and/or cases
- Adhere to company-wide processes
- Provide telephone support
- Implement call center programs
- Document each activity in the database
- Participate in and attend ongoing professional development training
- Provide feedback on current protocols
Requirements
- General education required in fields such as business administration, accounting, sales, marketing, computer science, or similar disciplines
- Minimum of one (1) year of customer service experience
- Bilingual (French/English) required
- Ability to multitask
- Attention to detail
- Excellent problem-solving skills
- Experience in the medical and pharmaceutical fields is an asset
- Working knowledge of Word, Excel, and Outlook
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on wellness
- Support for working families including backup dependent care
- Adoption assistance and infertility coverage
- Paid parental leave and caregiver leave
- Variety of training programs and professional development resources
- Opportunities for mentorship and volunteer activities
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