Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Bilingual Reimbursement Specialist coordinating prescription drug coverage for patients in the healthcare industry. Working with insurance companies and healthcare professionals in Quebec.
Responsibilities
- Coordinate and manage all aspects required to obtain prescription drug coverage for patients;
- Coordinate cases with insurance companies, physician offices, and healthcare professionals to maximize reimbursement solutions;
- Prepare and submit documents and all related paperwork to insurance companies and public/federal funding programs;
- Conduct financial means testing as required to maximize patients' prescription medication coverage;
- Coordinate required pharmacy processes once funding has been secured;
- Develop in-depth knowledge of public, private, and federal funding mechanisms.
Requirements
- Post-secondary education or equivalent in a related discipline;
- Minimum of 2 years of customer service experience in an office environment;
- Strong proficiency with Microsoft applications (Outlook, Word, Excel);
- Professional, courteous, and effective telephone manner;
- Proven ability to organize time, set priorities, and multitask to meet competing deadlines;
- Strong communication and interpersonal skills;
- Ability to work independently and as part of a team;
- Strong attention to detail;
- Experience in the healthcare, pharmaceutical, or insurance industry is required;
- Bilingual in French and English is required.
Benefits
- Compensation, benefits, and resources that support a highly inclusive culture
- Traditional offerings such as medical, dental, and vision care
- Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
- Support for working families, including backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
New Business Coordinator at Manulife providing proactive support to corporate account offices and clients in the insurance application process. Building relationships and ensuring efficient processing of applications.
Patient Services Specialist providing administrative and counseling support for drug reimbursement at McKesson. Collaborating with patients, insurers, and healthcare professionals on a daily basis.
Bilingual Patient Care Coordinator managing all facets of patient coordination for Sentrex's treatment clinics. Ensuring timely access to treatment through appointment scheduling and liaison activities.
Contract Services Specialist at Manulife providing transaction processing support and excellent service to clients. Collaborating across teams and improving service efficiency while managing client inquiries.
Bilingual Case Manager managing patient enrollment and reimbursement processes for a pharmaceutical support provider in Canada. Collaborating with patients, insurers, and physicians to facilitate access to treatment.
Personal Support Worker providing support and care to residents in long - term care homes in Toronto. Delivering exceptional personal care and assisting with daily living activities in a multi - disciplinary team environment.
Bilingual Automotive Technical Specialist resolving claims and verifying technical vehicle conditions. Role involves hands - on diagnostics and customer relations in the automotive arena.
Lead Senior Complaint Consultant handling complex customer complaints for Allstate Insurance. Focused on process improvements, teamwork, and compliance in complaint management.
Indigenous Relations Advisor fostering relationships with Indigenous communities in Quebec and Atlantic Canada. Collaborating internally to support engagement initiatives and uphold compliance.